Privacy Policy

1. Who we are

Viralinn ("we," "us," or "our") operates the website at viralinn.com and the Viralinn platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information we collect

Information you provide directly: name, email address, phone number, company name, monthly ad spend, and any other details you submit through our forms, chat, or account registration.

Information collected automatically: IP address, browser type and version, operating system, referring URL, pages viewed, time spent on pages, and device identifiers. We use cookies, pixels (including the Meta/Facebook Pixel), and similar tracking technologies to collect this data.

Third-party analytics: We use PostHog for product analytics and Meta Conversions API for advertising measurement. These services may receive hashed identifiers (email, phone) and browsing data.

3. How we use your information

• To respond to your inquiries and schedule demo calls
• To provide, operate, and maintain our services
• To process transactions and manage your account
• To send transactional communications (account confirmations, billing, support)
• To send promotional communications, only with your explicit consent
• To measure and improve our website and advertising
• To comply with legal obligations

4. SMS/text messaging

If you opt in via our SMS consent form, we may send you text messages related to your inquiry, scheduled demos, onboarding, account updates, support, and (if separately consented) promotional offers.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to any message to opt out.
• Reply HELP for assistance.
• Consent is not a condition of purchase.
• We do not share your phone number or SMS opt-in data with third parties for their marketing purposes.

5. Cookies and tracking technologies

We use first-party and third-party cookies to remember your preferences, understand usage patterns, and deliver relevant advertising. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

6. How we share your information

We do not sell your personal information. We may share data with:

• Service providers who help us operate our business (hosting, analytics, payment processing, email delivery, scheduling)
• Advertising partners (Meta/Facebook) for conversion measurement using hashed data
• Legal authorities when required by law, regulation, or legal process

7. Data retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion at any time by contacting us.

8. Data security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to withdraw consent or object to processing. To exercise these rights, contact us at the email below.

10. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective date" at the top of this page. We encourage you to review this page periodically.

12. Contact us

If you have any questions about this Privacy Policy, please contact us at support@viralinn.com.